Support

Our Support services are designed to ensure your digital products operate at peak performance, with minimal disruptions and maximum security. We understand that even a moment of downtime can impact your business, which is why we strive for 99.99999% uptime for your apps and websites. For an example of how seamless support enhances operational reliability, see the Diversey SDS Case Study, where proactive monitoring and maintenance ensured uninterrupted service for global teams.

Our team of experts is always on hand to react swiftly when issues arise, but our true value lies in our proactive approach. At Toru Digital we have developed custom tools to monitor website and application health, complementing off-the-shelf solutions for swift issue resolution and transparent client communication. As shown in the SEKO Hub Case Study, our tailored support ensured the platform’s consistent performance and security, even as user demands grew.

We have also implemented AI-driven solutions to increase efficiency, enabling us to create personalised support plans for each client and allowing human support teams to focus on more complex, value-added tasks. For deeper insights into the importance of tailored support, explore The Benefits of Building a Custom DAM System, which highlights how ongoing maintenance enhances digital infrastructure.

Design:

Support tasks range from urgent reactive measures to proactive and creative improvements. We design our support process to address both immediate critical issues and long-term optimisations.

Build:

For urgent tasks, we quickly assemble the best team to resolve issues, such as website downtime, ensuring minimal disruption and data loss. For proactive tasks, we conduct regular security reviews, performance optimisations, and collaborate with clients on design and content structure improvements.

Optimise:

After addressing urgent issues, we perform a thorough analysis to prevent future occurrences. For ongoing improvements, we continuously monitor and adjust our approach, ensuring websites remain secure, fast, and optimised for users and SEO.

• Minimal Downtime: Our proactive approach helps prevent issues before they occur, ensuring your digital products are always available to your users.
• Enhanced Security: We keep your systems up-to-date with the latest security patches and best practices, protecting your business from evolving digital threats.
• Continuous Improvement: We don't just fix problems; we look for opportunities to enhance performance and user experience.
• Cost-Effective Solutions: By preventing issues and optimising systems, we help reduce long-term operational costs.
• Peace of Mind: With Toru Digital managing your support needs, you can focus on your core business activities with confidence.

Our Support services are more than just a safety net; they're a catalyst for continuous improvement and innovation.

At Toru Digital we offer peace of mind, ensuring your digital products are always at their best with rapid issue resolution and proactive improvements.

If you'd like to work with us on supporting and maintaining your digital products, get in touch.